บริษัท แคร์เน็ต อินเตอร์เนชั่นแนล จำกัด

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Jan 14, 2026

End User Support (ชลบุรี)

Location

Phan Thong, Chon Buri

Salary

20,000 - 25,000 THB

Vacancies

Online Interview

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Job Descriptions

Ticket management 1. Receiving tickets from customer within agreed repose time and resolve time in Help desk system 2. Provide solutions to customers via remote or onsite 3. Analysis and solve the failure for HW, SW, application, Operation and escalation. 4. cooperate with service vendor/third party Incident management 1. Provide remote or onsite diagnostic to customer system 2. Monitor progress of tickets 3. Ticket resolved within the Service Level Agreement criteria 4. Manage and document end user manual On-site service 1. Provide engineering on-site service according to SLA. 2. Maintain inventory of IT hardware and software 3. IMACD (Install, Move, Add, Change, Delete) 4. Others as assigned by Project Manager/Helpdesk Supervisor Others as assigned by Project Manager/ Team lead/ Supervisor

Qualifications

Male or female, 25-35 years of age
Bachelor's degree in computer engineering or any related fields
2-5 years in service and support of Computer equipment, Network system, Infrastructure, IT Service management
Knowledge in Windows Operating System, Microsoft Office, MS SQL would be advantage.
Ability to work flexible
Good command of English would be advantage
Service-mind and interpersonal skill is a must