บริษัท แคร์เน็ต อินเตอร์เนชั่นแนล จำกัด

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Dec 11, 2025

Service Desk POS (รังสิต)

Location

Thanyaburi, Pathum Thani

Salary

23,000 - 30,000 THB

Vacancies

Online Interview

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Job Descriptions

Call management 1. Receiving all calls from customer within agreed repose time and log call in Help desk system 2. Provide solutions to customers via phone 3. Analysis and solve the failure for HW, SW, application, Operation and Dispatch call to appropriate service partner Problem management 1. Provide remote diagnostic to customer system 2. Monitor progress of calls 3. Escalate call which exceed the Service Level Agreement criteria Reporting 1. Prepare call log data for manage service report 2. Maintenance of call log data 3. Manage and document end user manual On-site service 1. Provide engineering on-site service according to SLA. 2. Maintain inventory of IT hardware and software 3. IMACD (Install, Move, Add, Change, Delete) Others as assigned by Project Manager/Helpdesk Supervisor

Qualifications

Male or female, 25-35 years of age
Bachelor's degree in computer engineering or any related fields
3-5 years in service and support of Computer equipment, POS, Network systems, Infrastructure, IT Service management
Knowledge in Windows Operating System, Microsoft Office, O365, Share point
Ability to work flexible
Good command of English would be advantage
Service-mind and interpersonal skill is a must