CP AXTRA PUBLIC COMPANY LIMITED (Lotus's)

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Nov 7, 2025

Officer - Customer Experience (AXTRA Happitat)

Location

Bang Phli, Samut Prakan

Salary

Negotiable

Vacancies

Not specified

Online Interview

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Job Descriptions

- Tracking customer experiences and communicate across online and offline channels, devices, and touchpoints. - Guiding customer by providing directions, information about stores, facilities, services, and events within the shopping mall. - Proactively engage with customer and addressing customer inquiries, complaints, and concerns regarding the mall's facilities, services, or specific stores via various channels. - Collaborating with all departments, as well as the production, marketing, and sales teams to enhance customer services and brand awareness. - Provide customer service when complaints arise and help find the best solutions to make customer satisfied - Escalating complex issues or unresolved complaints to higher levels of management for further resolution when necessary. - Monitoring for any security concerns, coordinating with security personnel to ensure a safe and secure environment for customer. - Monitoring and reporting maintenance issues, coordinating repairs, and ensuring that the mall's facilities and amenities are properly functioning. - Providing feedback to improve services and facilities or processes based on recurring customer inquiries or issues. - Be part of training sessions for outsource, existing touchpoint employees, or specific departments. - Analyzing customer feedback on touchpoint, as well as preparing reports. - Supportive of other working and tasks as assigned

Qualifications

At least 3 years' experience as a customer experience specialist, or a similar customer support role.
Extensive experience in gathering and interpreting customer experience information.
Solid knowledge of customer engagement platforms and channels.
Exceptional interpersonal skills and a client-centered approach.
Great organizational and time management abilities, Superb communication, collaboration, and problem-solving skills.
Strong operational skills in day-to-day execution, familiarity for retail business quick serve environment; highly customer focused.
Service-mind and excellent customer relationship management.
Able to deal with challenging customers who have difficult requests.
Ability to multitask and work in a very fast paced environment.
Ability to initiative new services align by customer trend.