CP AXTRA PUBLIC COMPANY LIMITED (Lotus's)

See more company details.

Dec 11, 2025

Officer – Contact Center (AXTRA Happitat)

Location

Bang Phli, Samut Prakan

Salary

Negotiable

Vacancies

Not specified

Online Interview

Apply

Favorite

Job Descriptions

- Handle inbound and outbound calls to assist customers with inquiries, complaints, and requests. - Manage and resolve customer complaints and urgent issues through various channels such as telephone and social media. - Provide accurate and timely information regarding the shopping mall, including stores, facilities, services, and events. - Create work orders and record customer details into the system. - Follow up on complaints, maintenance issues, and service requests until resolution and case closure - Analyze recurring issues and propose preventive or immediate solutions. - Prepare daily, weekly, and monthly reports on calls, complaints, and maintenance requests. - Perform reception duties, including greeting visitors, verifying identification, and issuing visitor access cards for office building entry. - Coordinate and manage the process of collecting and returning visitor cards, ensuring security protocols are followed. - Collaborate with relevant departments to ensure smooth operations and enhance customer satisfaction.

Qualifications

Minimum 3 years of experience in a call center or customer service role.
Experience in handling complaints, inquiries, and service requests via phone, social media, or in-person channels.
Familiarity with CRM systems or call center software is an advantage.
Proficiency in MS Office applications (Word, Excel, Outlook).
Strong interpersonal skills and the ability to work as part of a team.
Willingness to work in shifts, including weekends and public holidays.
Strong verbal communication and active listening skills.
Service-minded with a professional and courteous approach.
Ability to remain calm and manage challenging or emotional customer situations.
Effective problem-solving and decision-making skills.
Strong multitasking ability in a fast-paced environment.
High attention to detail and accuracy in documentation.