Gosoft (Thailand) Co., Ltd.

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Dec 9, 2025

Technical Support (DBA/System Admin)

Location

Pak Kret, Nonthaburi

Salary

Based on experience

Vacancies

Online Interview

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Job Descriptions

Position Overview As a Technical Support Engineer at Gosoft, you will provide operational support for enterprise systems, databases, and infrastructure platforms used by 7-Eleven and CP Group businesses. This role combines aspects of DBA, System Administration, and Operations Support, ensuring high availability, performance, and security of mission-critical IT systems. Key Responsibilities Monitor and support enterprise IT systems (servers, databases, applications) to ensure uptime and performance SLAs. Provide Level 2/3 technical support for incidents related to infrastructure, databases, and system operations. Perform database administration (DBA) tasks such as backup/restore, performance tuning, patching, and monitoring. Support system administration including OS configuration (Windows/Linux), server patching, and user access management. Collaborate with Development and SRE teams to troubleshoot and resolve production issues. Document operational procedures and create runbooks for recurring support tasks. Participate in on-call rotation for critical production support. Ensure compliance with IT security and audit requirements.

Qualifications

Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or related field.
1–3 years of experience in System Administration, Database Administration, or Infrastructure Support.
Hands-on experience with: Databases: Oracle, MS SQL Server, PostgreSQL, MySQL (backup, tuning, monitoring). Operating Systems: Windows Server, Linux (CentOS/RedHat). Monitoring Tools: Datadog, Dynatrace, or equivalent. Cloud Platforms (AWS, Azure, GCP) – basic knowledge is a plus.
Strong analytical and troubleshooting skills in production environments. Understanding of ITIL/Incident Management process.
Experience with shell scripting or Python for automation.
Familiarity with Kubernetes, Docker, or CI/CD pipelines.
Knowledge of high availability, clustering, and replication for databases.
IT certifications (AWS, Microsoft, Oracle, RedHat, ITIL) will be an advantage.