ASCGroup

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Dec 8, 2025

IT Service Desk , IT Support / สัญญาจ้าง 6 เดือน / โซนบางนา

Location

Bang Na, Bangkok

Salary

18,000 - 22,000 THB

Vacancies

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Job Descriptions

•Application access control (AS400 , ACS , PC , etc) •Enable and reset password •Email access control (in + ex) •Yearly User ID review •Application monthly user ID review to disable over 90days •User ID ledger •Special assignment e.g. clean up user account •Focal receive user’s problem via phone and email and line and key in log •Create tickets (calls, incidents, requests) •Assign tickets to proper resolution group •Follow up tickets and resolution document from supporter •Verify resolution with user •Closed tickets •Summary ticket support •Payment (HLTC staff coordinate with vender) •Summary monthly KPI provide to “Team leader for analysis and create monthly report” •Actively monitoring status of work to ensure SLA and KPI are met

Qualifications

•Bachelor's degree or higher in Information Technology, Computer Engineer, Computer Science, or related field.
•Age between 25 - 35 Years old.
•2-3 year experienced in IT service desk field.
•Experience in user ID control and right access management (Prefer Roles & Responsibilities)
•Have skill in IT audit process such as SOX ISO and compliance
•Have knowledge in windows Server, AS/400, Active Directory, MS-SQL server, Microsoft Office 365, SharePoint TCP/IP, Router/Switching, LAN/WAN technology basis
•Analytical, problem-solving with “Can Do” attitude.
ภาษาอังกฤษพอใช้
ส่งประวัติมาที่ tassanan.w@apns.co.th