Job Descriptions• Ensures all customer specification/requirement are properly performed. (25%)
- Communicate with team to comply customer specification and requirement.
- Teach and coach team in customer requirements and expectations.
• Manage and coordinate the customer audit program. (25%)
- Lead and manage during customer visit.
- Follow up action item from customer visit and submit customer on timely basis.
• Drive and coordinate to solve customer complaint. (25%)
- Conduct data driven and investigations in response to customer complaints and lead on-site investigation teams.
- Follow up on corrective actions and provide updates to customers meeting timelines.
- Ensure corrective and preventive actions are effectively implemented and submit to customer on timely basis.
• Drive for quality improvement to meet and exceed customer's expectations. (15%)
• Manage customer satisfaction (10%)
- Analysis and understands customer needs to improve/maintain customer satisfaction.
- Ensure customers’ expectation were met or exceeded.