รายละเอียดงาน- Provide exceptional customer service by promptly and professionally responding to customer inquiries through various channels, including phone, email, and chat
- Assist customers in placing orders, providing accurate information about product availability, pricing, and delivery options.
- Collaborate closely with the sales team to support their efforts in meeting and exceeding sales targets.
- Handle customer complaints, concerns, and requests for product information, ensuring timely resolution and customer satisfaction.
- Maintain a comprehensive understanding of our products, services, pricing, and promotions to effectively address customer queries and maximize sales opportunities.
- Process customer orders accurately and efficiently, ensuring all necessary documentation is completed and entered into the system.
- Act as a liaison between customers and internal departments, including logistics, inventory management, and billing, to ensure smooth order fulfillment and timely delivery.
- Provide product recommendations, cross-selling, and upselling opportunities to customers to increase sales revenue.
- Stay updated on industry trends, market conditions, and competitor activities to effectively address customer needs and identify potential business opportunities.
- Continuously strive to improve customer service processes and identify areas for efficiency and effectiveness enhancements.