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KTN Business Solutions Co., Ltd (KTNBS) is established in 2005, our intention is to drive business, and delivers IBM Lotus Software to business organizations of all sizes. We are focusing on after-sales services with supporting technical & development fields, maintenance, and consultation services. We always are tracking customers’ feedbacks for building satisfaction and relationships between them and us. KTNBS is founded as IBM Business Partner, and intends to develop applications on Lotus Notes such as Customer Relationship Management, Human Resource Management, ISO Management System, Internet Marketing Management, Workflow Management, Content Management System (Portal), and other software. We called these software groups that ‘INASSOFT’ (is our business application package solutions, we develop it for responding to your demands for today’s business world), we have the opportunities to implement systems to customer sites, and proceed supporting in maintenance and solving technical problems. Also, it includes holding/providing in-house training courses to customers. Later, we are established 9Notes.Net Community (www.9notes.net) in 2008, is first Lotus Notes/Domino Community in Thailand where we developed the community webboard on Lotus Notes at all. We have our objective for supporting and helping Thai people to join and express new ideas about IBM Lotus Software, and we are giving to answer questions and problem solving methods in technical administration, system development, and other problems. We also are informing and announcing IBM Lotus Software information in the community. Besides, we have IBM Lotus Software courses in Thai manual that we made from our experiences over 10 years. We are developing our new courses and Thai manual continuously for supporting and improving skills of Thai users to use IBM Lotus Software effectively. We understood that Thai people have problems in using language skills, so we develop for solving those problems. We have been

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