Urgently Required
3 ส.ค. 65

Customer Support Specialist (Based in Chiang Mai)

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อ.สารภี จ.เชียงใหม่

salary iconเงินเดือน
salary icon18,000 - 22,000 (Depends on experience and skill)
number of positions iconอัตรา
number of positions icon1
english apply iconรับเฉพาะใบสมัครภาษาอังกฤษเท่านั้น
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- Receive issues from customers and interact via online chat to help understand the issue before raising it to the development team. - Raise issues to the software development team, either on behalf of the customer or as issues are discovered by you and your team, using Jira, for investigation, fixing and resolution by the engineering team. - Work with the engineering team to provide the required information needed to allow them to diagnose, troubleshoot and fix the issue. - Request additional information from the customer if needed about any issue raised to pass on to the engineering team. - Follow up with the engineering team promptly to get ETA on any raised issues or the root cause and communicate that back to the customer promptly and professionally. - Access the customer software systems order to get additional background information about any raised issue to pass on to the engineering team. - Create ad-hoc reports or provide status updates on systems as requested by the customer.
  1. Bachelor’s degree in any fields
  2. Good problem-solving skills and a passion for technology & software
  3. Able to interact in English with non-natives in a professional manner
  4. Able to use Microsoft Office programs (Excel, Word, Outlook, OneNote) and online chat tools (Slack), Jira experience is a definite plus, but training is provided
  5. Ability to work in shifts (including nights) with a high focus on customer satisfaction
  6. Good interpersonal skills and a positive ‘can-do’ attitude
  7. A desire to get results and solve problems to make the customer happy
  8. A high level of detail in understanding problems and explaining them simply
  9. Being able to work well under pressure and to ensure customer service SLAs are always met
  10. The ability to work in a team and share knowledge effectively
  11. Good timekeeping skills and a high level of punctuality
- Apply via Jobthai (Click Apply Now) - Be sure your resume is in English and attached as a word document or PDF file
คุณปัณฑิตา เสรีพันธ์พานิช (เฟิร์น)
Aware Corporation Co., Ltd.
Aware Corporation Limited
โทรศัพท์ : 085-165-9339
อีเมล : (อีเมลนี้ใช้สำหรับการติดต่อและสมัครงาน)
แฟกซ์ : 053-249-854
เว็บไซต์ :
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