รายละเอียดงาน• Provides call center service to both Thai and foreign customers.
• Verifies, records, and processes customers’ inquiries in the system (this includes creating a claim, inquiries, feedback and complaints)
• Coordinates with onsite-investigation team relating to loss incidents.
• Works closely with claims service to help and respond to customers’ queries properly.
• Coordinates with related functions for solving the concerned problem and monitoring its solution.
• Report to supervisor immediately for unsolved problems.
• Be ready to support out-of-scope requests.
• Communicates with related staff regarding relative matters.
• Retrieves and analyses personal KPIs for performance analysis and plans for achieving those set-up objectives.
คุณสมบัติผู้สมัคร - A bachelor’s degree in any field.
- At least 1 year of experience in Call Center, Customer Service, or related fields.
- Strong verbal and written communication skills in English.
- Knowledge of customer service practices and principles.
- Ability to prioritize and manage multiple responsibilities.
- Strong composure under pressure and excellent problem-solving skills.
- Be enthusiastic in learning and developing.
- Computer literate in Microsoft Office.
- Able to work in shifts, including night hours.
วิธีการสมัคร- สมัครผ่าน JobThai.com (Click Apply Now)
ติดต่อฝ่ายทรัพยากรบุคคล
LMG Insurance Public Company Limited
เลขที่ 2 ชั้น 15 อาคารจัสมินซิตี้ ถนนสุขุมวิท 23
แขวงคลองเตยเหนือ เขตวัฒนา กรุงเทพมหานคร 10110
สถานที่ปฏิบัติงานแขวงคลองเตยเหนือ เขตวัฒนา กรุงเทพมหานคร