รายละเอียดงาน- Participated in coordinating the design management and implementation of customer service experience.
- Participated in customer experience scenario (MOT) implementation standard design, guidance landing, inspection standard formulation and result review, rectification supervision, closed-loop management.
- Participated in customer satisfaction system and target management, including index system establishment, target decomposition, process tracking and task management, evaluation and feedback.
- Participated in customer service improvement management, including analysis, review, complaints, special promotion, typical and common problem rectification supervision and closed-loop management.
- Participated in the overall operation analysis, and index monitoring of customer satisfaction.
- Participated in customer direct assessment business questionnaire and research design, problem analysis, result review, rectification supervision, and closed-loop management and handle cases from OCPB, or court.
- Perform any other duties as assigned.
ติดต่อHR Department
Changan Auto Southeast Asia Co., Ltd.
เลขที่ 9 อาคารจี ทาวเวอร์ ชั้น 22 (ฝั่ง North Wings)
แขวงห้วยขวาง เขตห้วยขวาง กรุงเทพมหานคร 10310