รายละเอียดงาน- Manage 5 staffs who support our IT Operation support service including consult, coaching and support training efforts
- Support change management at the Operation level and Services level
- Apply a structured methodology, dispatch to suitable engineer and lead change management activities
- Create WP/actionable deliverables for the core change management plans and complete change management assessments
- Identify, analyze and prepare risk mitigation tactics
- Support communication efforts and Assess the change impact
- Define and measure success metrics and monitor change progress, track and report issues to upper level