รายละเอียดงาน•Act as the primary point of contact for all issues related to customer products, ensuring clear communication and timely resolution.
•Deliver high-quality support and service to meet or exceed customer and partner expectations.
•Serve as a professional representative for the customer and partners, consistently aligning with their requirements and expectations.
•Plan, coordinate, and monitor activities related to assigned customers, including product supervision and addressing critical breakpoints.
•In the event of quality concern at the host site, work closely with host engineers to investigate the issue thoroughly and prevent escalation to an official Quality Report whenever possible.
•Prepare detailed investigation and nonconformity reports, aiming to minimize additional quality risks and costs to the customer.
•Develop work instructions, conduct nonconformity analyses, and implement containment and corrective actions where necessary.
•Participate in host meetings as the customer representative, presenting 8D reports or relevant action plans as required.
•Attend customer meetings related to product changes, ensuring all new requirements or adjustments are clearly understood and integrated.