สถานที่ปฏิบัติงานResponsibilities:
Answering and transferring calls using company technologies in line with client policies.
Managing internal phone directories and public announcements.
Handling emergency calls and coordinating with supervisors.
Logging call data and reporting trends in monthly meetings.
Answer incoming service requests, via phone, chat, email & online requests. Respond to customer inquiries and concerns. Escalate, as necessary.
Generate and follow up on service request work orders for completion.
Schedule meetings and coordinate logistics as needed.
Update company systems, customer service databases, and spreadsheets.
Run and distribute various ad hoc reports for review.
Suggest improvements to existing processes and solutions to improve the efficiency of the team.
Deliver own output by following defined procedures and processes under close supervision.
Perform additional tasks and assignments as directed by the supervisor to support operational needs and ensure seamless facilities services.
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