รายละเอียดงาน●Supervise and support the collections team in daily activities using Oracle Advance Collection Module.
●Monitor accounts receivable aging and prioritize collection efforts for overdue accounts.
●Participate in accounts receivable status reviews with SSC OTC managers and business leaders in Thailand.
●Ensure adherence to internal credit policies, collection strategies, and local legal/regulatory requirements.
●Ensure completion of collection activities as laid out in policy, process documents and SOPs.
●Monitor collection agents’ response SLA to emails or calls from customers.
●Support SSC OTC Managers to supervise other OTC resources locally in Thailand for paper invoicing and cash application, ensuring seamless collaboration with collection agents and collection activities.
●Collaborate with the Sales, Finance, and Business teams in Thailand on collection-related matters including dispute resolution or billing issues.
●Support SSC Collection Manager to track collection performance and identify trends or issues.
●Recommend and implement process improvements to enhance collection efficiency and reduce DSO (Days Sales Outstanding) and >60 days to 10%
●Ensure accurate documentation of all collection activities and communications.
●Stay informed about relevant regulations and ensure compliance with collection laws and standards.