รายละเอียดงาน• Handle and resolve escalated issues related to Microsoft 365 services from Tier 1-2 support.
• Perform basic support &troubleshooting for Outlook, Teams, OneDrive sync, SharePoint online, Intune and
Azure AD.
• Support user onboarding/offboarding tasks, including license provisioning and email setup.
• Manage and support MFA registration, password resets, and conditional access issues.
• Manage, monitor and support Hybrid cloud environment and Windows 10/11 and mobile device endpoints
across the organization.
• Maintain Firepower Firewall and Palo Alto Firewall including setting security policies and troubleshooting
• Collaborate with Microsoft Support and related team to resolve complex incidents and service disruptions.
• Assist in reviewing alerts from Microsoft Defender for Endpoint and escalate when needed.
• Develop and maintain internal Knowledge Base articles and user documentation.
• Provide training and technical guidance to Tier 1 support teams and end users.
• Coordinate with Security and Infrastructure teams to ensure system stability, endpoint security, and compliance with organizational standards.
**Have skills Microsoft365, Microsoft Defender**
สถานที่ปฏิบัติงานAsia Tique 2194 ถ. เจริญกรุง แขวงวัดพระยาไกร เขตบางคอแหลม กรุงเทพมหานคร 10120
แขวงวัดพระยาไกร เขตบางคอแหลม กรุงเทพมหานคร