รายละเอียดงาน
Sales and Marketing Management :
· Responsible for effectively, efficiently, and promptly responding to Sales team inquiries, requests, via phone, e-mail, or mail to support the sales administration task.
· Support sales team by managing and coordinating all aspects of sales process.
· Competent in the use of company systems to support in treatment status and sales follow up
· Participate in activities designed to improve customer satisfaction and drive sales business performance
· Support Sales team for sales and marketing material preparation
· Participate in special projects and/or training when requested
· Meet departmental standards for personal and team performance metrics including, but not limited to, contact volume handled, turnaround time and quality
·Make inbound and outbound call to customers for handling the enquiries
·Other ad-hoc tasks as assigned.
Order and Documentation Management :
·Support sales department in database input related with marketing and customer support info, client contacts info.
·Accurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters
·Support the customer master data , sales report in Salesforce data system as requested
•Logistic and Delivery Coordination :
·Coordinate with the related department to track and follow up the order and update the progression with client
•Payment and Financial Processing :
·Provide the database and any request from customers related to the financial information
·Coordinate with the Customer support and Financial Department for the financial issue related to the sales process and enquiries
•Product Knowledge :
·Maintain a basic knowledge in orthodontic/dental concepts and topics
·Possess comprehensive knowledge of company processes, sales procedures, and product information/materials