รายละเอียดงาน-Assist in managing customer complaints by collecting and reporting progress, mitigating negative impacts, and ensuring complaints are handled in accordance with company standards
-Lead the implementation of after-sales requirements across service centers and after-sales stations; identify and correct deviations in a timely manner to ensure effective execution
-Provide guidance and improvement plans, evaluate customer satisfaction performance of each service center, and drive results to achieve optimal outcomes
-Offer on-site or remote support in key areas or critical zones to enhance the service capabilities of each location