รายละเอียดงาน- Identifying and evaluating hardware and software solutions, architectures, and capacity planning.
- Troubleshooting technical issues and diagnosing system faults.
- Resolving hardware and software problems efficiently.
- Communicating with customers to quickly identify the root cause of issues.
- Providing timely, accurate, and professional customer support.
- Guiding customers through a step-by-step troubleshooting process to resolve issues.
- Developing and maintaining procedural documentation for troubleshooting and support workflows.
-Managing multiple support cases simultaneously while prioritizing tasks effectively.
-Performing electrical safety checks and ensuring proper maintenance of IT equipment.