รายละเอียดงานWork closely with Conservation Team (Call Center for retention) with following support.
•Develop, maintain, and enhance dashboards to track retention metrics, policy cancellation rates, and other key performance indicators.
•Conduct in-depth data analysis to identify trends, root causes, and opportunities for improving policy retention.
•Prepare regular and ad-hoc reports for management and Conservation teams, highlighting actionable insights and recommendations.
•Collaborate with IT, data, and business teams to ensure the accuracy, consistency, and integrity of data used for analysis and reporting.
•Support the design, implementation, and evaluation of retention strategies through quantitative analysis.
•Accurately calculate and validate incentive payments for Conservation staff in accordance with the incentive scheme.
•Document analytical methodologies and maintain up-to-date process documentation.
•Stay informed of industry best practices, data tools, and Chubb’s insurance products to enhance analytical capabilities.