รายละเอียดงานJob Responsibilities
- Responding and managing in a timely manner to IT services issues and requests.
- Providing technical support and advising across the company, this may be over the phone or in person.
- Acting as a point of contact for all IT services and issues, assigning work to other team members as appropriate.
- Installing and configuring computer hardware, software, systems, networks, printers and other IT related devices.
- Ensuring IT assets are properly managed.
- Managing ticketing system with standard ITIL approach.
- Identifying opportunities that can improve the efficiency of the IT support process.