รายละเอียดงานResponsibilities:
- Building relationships with tenants to ensure they are satisfied with their living conditions and the services they receive.
- Acts as a point of contact for tenant service calls, requests and issues.
- Responsible for managing all tenant service aspects related to the quality of services given to tenant partners; monitor service standards, tenant complaints and reports
- Maintaining the condition of the property by completing minor repairs or calling a contractor when necessary
- Manage and negotiate all the terms of the tenant agreement, tenant application process and renewals with tenant partners in shopping center
- Coordinating with other members of the property management team to ensure all tasks are completed in a timely manner
- Ensure tenant satisfaction and quality by developing and maintaining effective relationships with tenant partners in order to determine individual needs, resolve issues and concerns
- Communicating with tenants regarding lease terms, maintenance needs, and other relevant information
- Ensures the provision of a safe and secure environment for all tenant partners
- Identify issues and concerns and provide appropriate correspondence as required
- Build and maintain effective relationships with internal department and tenant partners