360 Quality Management

ดูรายละเอียดบริษัท

Admin : Chatbot รับรวม 18-20K+ รามคำแหง 109 099-352-4553 (ธนา)

22 ม.ค. 69

สถานที่ปฏิบัติงาน

เขตบางกะปิ กรุงเทพมหานคร

เงินเดือน

18,000 - 20,000 บาท

อัตรา

สมัครงาน

สนใจ

แชร์

รายละเอียดงาน

Operating hours: Mon- Fri (5 days) from 9 a.m. to 8 p.m. Work in shifts of 5 days a week, 8 hours/day. (In case of working on the 6th day or more than 8 hours, there is overtime.) Able to work overtime as assigned. • Maintain a script base content of the Amway business for answering the question to customer by updated / added / modified information with effective and up to date on both internal and external knowledge portal. • Customize and Train Chatbot by manage content for Amway business to serve as a tool to answer the question by development and improving the format and content into and advanced information which can be used to efficiently and beneficial to customer. • Work closely with Customer Service and Back-office teams to convert requirements into viable solutions and collaborate with Technology teams to ensure delivery of highly scalable and available systems. • Ability to manage multiple assignments, such as Content creator or editor on Internal knowledge by overview of KM (Knowledge Management), and others ad-hoc. • Monitor & tracking requirement & suggestion from customer and contact center agent; then consult with Supervisor for Chatbot & Live Chat Development.

คุณสมบัติผู้สมัคร

Male/ Female Age 22 - 35
Educational qualifications: High Vocational Certificate - bachelor’s degree in any field.
Good command of written and spoken English; native Thai Speaker - Good com
Ability to think creatively and translate ideas into digital content pieces.
Experienced in working in replying to page chats or live chats will be an advantage.
Responsible, patient, works effectively in high pressured environment and able to solve immediate problems well.
Excellent time management and planning skills to ensure meeting deadlines
Good communication English skills, interpersonal skills, and customer oriented
Strong service minded, positive attitude and enthusiasm to learn new things.
Able to work in shifts, holidays, weekends.