รายละเอียดงาน• Manage and control warehouse operations during the assigned shift for multiple customer accounts, ensuring compliance with defined scopes of work and Service Level Agreements (SLAs).
• Supervise and monitor inbound, storage, picking, packing, and outbound activities to ensure accuracy, completeness, and on-time delivery in line with customer requirements.
• Lead and supervise warehouse staff during the shift to ensure compliance with customer-specific Standard Operating Procedures (SOPs) and company standards.
• Ensure inventory accuracy and product condition, particularly for FMCG goods, in accordance with FIFO/FEFO principles and customer requirements.
• Resolve operational issues and handle on-the-spot problems such as urgent orders, delays, inventory discrepancies, customer complaints, and warehouse system disruptions.
• Coordinate with internal and external stakeholders, including Transportation, Planning, Customer Service teams, and customer representatives, to ensure smooth service operations.
• Monitor and control operational performance against customer KPIs, such as Accuracy, Productivity, On-time Delivery, and Loss & Damage.
• Prepare, review, and submit shift operation reports, including incident reports, to management and relevant stakeholders.
• Ensure compliance with safety, occupational health, and quality policies in accordance with company and customer requirements.
• Coach, train, and develop shift staff to improve operational efficiency and maintain service standards in line with SLAs.