รายละเอียดงาน•CRM Data Management: Keep customer, partner, and sales pipeline data up-to-date and accurate in the CRM system, ensuring timely updates.
•Support for Sales & Channel Teams: Work closely with the sales and channel development teams to ensure CRM entries are completed, especially during busy periods, and correct any data issues.
•Monitor Sales Pipeline & Leads: Regularly track and manage leads, ensuring opportunities are correctly categorized and moved through the sales stages.
•Reporting & Insights: Create and share CRM reports to help the team track sales performance, pipeline status, and partner engagement.
•Central Communication Hub: Serve as the go-to person for all CRM-related queries and align communication between sales, pre-sales, and channel teams.
•Training & Support: Provide ongoing training and support to help teams fully utilize the CRM and follow best practices.
•Data Audits: Perform regular audits to identify and resolve missing or inaccurate data.
•Process Improvement: Continuously look for ways to improve CRM processes and workflows for greater efficiency.
•System Development: Collaborate with IT or external consultants to troubleshoot issues, implement new features, and customize the CRM system to better meet our needs.