รายละเอียดงาน1. Act as the main point of contact between the company and outsourcing partners, ensuring clear communication of requirements and expectations.
2. Manage and allocate outsourced resources according to changing workload and operational needs to ensure efficiency.
3. Identify and resolve issues with outsourced teams, implement corrective actions, and improve processes to enhance service quality and performance.
4. Control outsourcing costs to ensure operations remain within budget and identify opportunities for cost optimization.
5. Maintain strong relationships with outsourcing partners, ensuring compliance with contracts and service standards.
6. Monitor outsourced team performance against KPIs and prepare regular reports on service quality, efficiency, and operational performance.