รายละเอียดงานJob Description Summary
IT Support Specialist (Executive Support) is responsible for providing IT support to executives, ensuring they can work efficiently. The role requires expertise in hardware, software, network systems, and various tools used in collaboration with executives. Responsibilities include troubleshooting and resolving technical issues.
Responsibilities:
- Troubleshoot IT issues such as hardware, software, network, and peripherals through onsite/remote support.
- Handle service requests from executives, including software installation, hardware setup, configuration, data transfer, and backup/restore.
- Provide advice and alternative solutions to help executives use technology effectively, and introduce new tools or technologies to enhance productivity.
- Coordinate within the organization, follow up, and liaise with relevant departments to resolve issues promptly.
- Analyze and resolve problems, identify root causes, and implement improvements to prevent recurrence.
- Manage assets, conduct inventory, and maintain records of executive assets under supervision.