Working Hours: 6 days/week (Working on shift-Hybrid)
Location: BTS Pleonchit or MRT Lumpini
Job Descriptions:
- Lead Customer service voice team. (Call Center)
- Conduct regular meetings with operations on the operational service level and performance.
- Manage and ensure contracted service level is maintained.
- Driving effective problem solving for customers.
- Identify improvements in the operations and set implementation timeline.
- Solving problem shipments and provide for solutions within 24 hours.
- Striving company's positive and professional image to external customers at all times.
- Lead and monitor team to provide responsive and accurate feedback on shipments' track and trace for Domestic last-miles customers.
คุณสมบัติผู้สมัคร
Minimum 3 years of experience in a customer service or call center role or any related industry.
Good customer service and interpersonal skills
Good knowledge of postal and courier industry
Good communication skills in English and Thai both spoken and written
Software skills (Word, Excel, PowerPoint, etc.)
Able to highly demonstrate achievement in previous customer service role will be a plus