รายละเอียดงาน- Process customer orders accurately in the system.
- Coordinate with warehouse staff to ensure timely picking, packing, and dispatch.
-Respond to customer inquiries via phone, email, or chat regarding order status, delivery schedules, and product availability.
- Handle complaints and resolve issues promptly to maintain customer satisfaction.
- Prepare and maintain shipping documents, invoices, and delivery notes.
Update inventory and order status in ERP/WMS systems.
- Work closely with logistics providers for shipment tracking and delivery arrangements.
- Communicate with internal teams (sales, warehouse, finance) to ensure smooth operations.
- Ensure adherence to company policies, warehouse safety standards, and regulatory requirements.