Unimicron (Thailand) Co., Ltd.

ดูรายละเอียดบริษัท

Customer Service Management (QSM)

14 พ.ค. 69

สถานที่ปฏิบัติงาน

นิคมอุตสาหกรรม ทีเอฟดี 2 จ.ฉะเชิงเทรา

เงินเดือน

ตามโครงสร้างบริษัทฯ

อัตรา

รับเฉพาะใบสมัครภาษาอังกฤษเท่านั้น

สมัครงาน

สนใจ

แชร์

รายละเอียดงาน

1. Pre-Sales Service (Primary Contact Window) •Collaborate with customer R&D/Design teams to discuss product specs and propose solutions based on factory process capabilities (New PCB customers handled by QSM Dept; Existing by Product Dept). •Review customer specifications with internal R&D/Product teams and develop countermeasures. •Collect data on design/production bottlenecks and provide feedback. •Negotiate certification sample specs and monitor production processes. 2. After-Sales Service (Primary Contact Window) •Capture customer needs/feedback and relay to relevant departments (use "Customer Specific Requirement Form" for post-production changes). •Conduct customer satisfaction surveys and share improvement feedback. •Consolidate complaint responses from internal teams and deliver reports to customers. •Maintain customer reliability test items; reconfirm changes every 6 months. •Gather competitor info (products, supply status, complaints, DPPM) during New Sample phase and ongoing; share internally. •Issue weekly reports on complaint follow-ups and customer tracking until resolution. 3. VOC Management Process Sales/QSM receives VOC → Respond within 24 hours → Track & Confirm : NG → Execute Customer Complaint Handling Procedure OK → File Data → Implement Standardized Operations 4. Additional Duties •Coordinate special packaging (with FQC). •Arrange factory visits/audits with Sales/Admin teams. •Manage market info exchange and support groups for key accounts. •Maintain records in CQRA system per Record Control Procedure. •Process Capability/Design Changes : Product/Process + Sales + QSM: Joint solutions

คุณสมบัติผู้สมัคร

Bachelor's Degree and above.; Chemical Engineering, Industrial Engineering, Electrical Engineering related departments.
Strong communication skills and a high sense of responsibility and able to communicate into Chinese is advanced.
Proactive personality, good communication skills, stable emotional intelligence.
Experience in the manufacturing industry or product-related fields is preferred more than 5 years and fresh graduates are welcome.
Relevant experience in PCB for 2 years and and customer service work is preferred.
Proficient in Microsoft Office applications.
Must have excellent service mindset, high sense of responsibility, and flexibility in working hours.