รายละเอียดงานKey Responsibilities
Application Support
- Monitor systems and provide support for enterprise applications, ranging from L1 to L2 depending on your expertise.
- Investigate and resolve system incidents, and assist with application deployments, patches, and configuration changes.
- Act as the primary escalation point for critical production incidents, perform Root Cause Analysis (RCA) to implement permanent fixes, and maintain operational runbooks.
Database Administration
- Handle routine DBA tasks such as user management, system health checks, verifying database backups, and running basic SQL queries for data validation.
- Follow established security, access controls, and compliance procedures.
- Take full ownership of installing and configuring database systems, optimize performance (query tuning & indexing), manage disaster recovery strategies, and automate routine tasks using scripts (e.g., Shell, Python, PowerShell, or .NET).