1. Customer Service Data Analysis across all channels.
2. Manage and oversee customer complaints and satisfaction data.
3. Conduct customer satisfaction surveys and analyze results to improve service quality.
4. Develop and implement strategies to enhance customer service.
5. Prepare and present operational performance reports to management.
6. Handle ad hoc tasks as required.
7. Perform other duties as assigned by management.
คุณสมบัติผู้สมัคร
Bachelor’s or Master’s Degree in quantitative field such as Statistics, applied Mathematics, Economics, Quantitative finance or related fields.
Experience 3 years of related in data analyst.
Proficiency in customer service data analysis using tools such as Excel, SAS, etc.