บริษัท ซีเจ โลจิสติคส์ (ประเทศไทย) จำกัด / CJ Logistics (Thailand) Co., Ltd.

ดูรายละเอียดบริษัท

CS Supervisor (Laem Chabang: คลังหนองแขวะ)

21 ก.ค. 69

สถานที่ปฏิบัติงาน

อ.ศรีราชา จ.ชลบุรี

เงินเดือน

ตามตกลง

อัตรา

1 Position

สมัครงาน

สนใจ

แชร์

รายละเอียดงาน

• Leads the customer service team, Act as the primary point of contact between customers and the fulfillment center operations team. • Ensuring high-quality support for clients, customers and smooth resolution of inquiries or issues • Monitors team performance, implements service standards • Drives continuous improvement in customer satisfaction • Ensure SLA compliance (OTIF, order accuracy, lead time) and escalate issues when service risks arise • Prepare and distribute daily/weekly/monthly performance reports to customers (KPI, SLA, issue log) • Ensure strong collaboration with Site Manager and Shift Managers for seamless service delivery. Key Responsibility : • Supervise daily activities of the customer service team • Ensure timely and accurate handling of customer/driver inquiries, complaints, and requests • Monitor team performance and provide coaching or feedback • Coordinate with other departments (logistics, operations, IT) to resolve customer issues • Analyze customer feedback and generate necessary reports • Conduct quality improvement for CS operation. • Ensure end-to-end customer satisfaction until delivery completion

คุณสมบัติผู้สมัคร

3-5 years experience in customer service, preferably in logistics, retail, or related industries
Strong leadership and communication skills
Excellent communication and problem-solving abilities
Basic computer skills
Ability to work under pressure and meet service level targets
Able to work flexible hours with an open minded and positive attitude
Basic English skills
Can do 6 day / week and can work in shifts