รายละเอียดงานResponsible for providing professional front-line services to clients, visitors, exhibitors, event organizers, and guests. Ensure smooth reception operations, coordinate event-related inquiries, support venue users, and maintain excellent customer service standards to enhance the overall customer experience at the convention center.
Key Responsibilities
1. Reception & Customer Service
- Welcome and assist visitors, clients, exhibitors, and event attendees.
- Provide information regarding events, meeting rooms, facilities, and services.
- Handle incoming calls, emails, and customer inquiries professionally.
- Manage visitor registration and issue access passes when required.
- Maintain a professional and welcoming front office environment.
2. Event Support Coordination
- Coordinate with Event Operations, Sales, Security, Housekeeping, and Technical teams to support event execution.
- Assist event organizers with venue-related inquiries and requests.
- Monitor event schedules and communicate updates to relevant stakeholders.
- Support VIP guest arrivals and special event requirements.
3. Complaint Handling
- Handle customer concerns and complaints promptly and professionally.
- Escalate issues to supervisors when necessary.
Follow up on customer feedback to ensure satisfactory resolution.
4. Facility Information Management
- Stay updated on venue layouts, event schedules, and facility services.
- Provide accurate information about meeting rooms, exhibition halls, parking areas, and public facilities.
- Assist customers with wayfinding and venue navigation.