รายละเอียดงาน- Perform on-site troubleshooting at customer manufacturing plants to diagnose root causes of failures related to adhesion.
- Lead the introduction and trial of new adhesive and sealant products at customer facilities.
- Work closely with customers' R&D and production teams to optimize application processes, ensuring and cost-effectiveness.
- Develop and deliver technical training to customers and maintenance of dispensing and application equipment.
- Collaborate closely with the Sales team and Support customers in other industries.
- Provide feedback to the R&D and Product Management team to guide the development of new products.
- Conduct product demonstrations and technical presentations to showcase product benefits and application techniques.
- Proficient in root cause analysis and problem-solving methodologies (e.g., 5 Whys, 8D, Fishbone Diagram).
- Prepare detailed technical service reports, visit reports, and case studies.
- Maintain accurate records of customer interactions and technical solutions in the CRM system.