รายละเอียดงาน- Welcome guests and provide a warm, friendly, and professional first impression.
- Handle check-in and check-out processes efficiently and accurately.
- Assist guests with inquiries, requests, and special arrangements throughout their stay.
- Provide information about hotel facilities, local attractions, dining, and activities.
- Respond to guest concerns and resolve issues promptly to ensure guest satisfaction.
- Coordinate with Housekeeping, Engineering, Food & Beverage, and other departments to deliver seamless guest experiences.
- Process reservations, room changes, and payment transactions.
- Promote hotel services, facilities, and special offers to enhance the guest experience.