รายละเอียดงาน-Provide IT setup and support for sales events, stores, and regional business operations, including networks, POS systems, devices, user access, and system readiness.
-Deliver L1/L2 IT support, manage and prioritize support tickets, and ensure resolution within agreed service levels (SLA).
-Support and maintain IT infrastructure, including Wi-Fi, firewalls, VPNs, internet connectivity, and network devices.
-Set up devices, accounts, and system access for new employees while ensuring compliance with IT security policies.
-Administer Mobile Device Management (MDM) solutions such as Microsoft Intune.
-Maintain accurate IT asset inventories, including laptops, mobile devices, POS terminals, and other IT equipment.
-Coordinate with regional IT teams, vendors, and service providers to resolve technical issues and maintain service quality.
-Maintain IT documentation and recommend improvements to enhance operational efficiency and user experience.