รายละเอียดงานa. SOP Compliance & Internal Audit
●Ensure proper implementation and execution of Din Tai Fung SOPs and other quality measures by conducting scheduled and surprise internal audits across all outlets.
●Conduct food hygiene and safety inspections at restaurant and kitchen level, covering storage, preparation, and service areas.
●Track audit findings, non-conformance, and corrective/preventive actions (CAPA) to closure; escalate unresolved risks to management.
b. Product Quality & Food Safety Testing
●Arrange laboratory testing and perform sensory product tests, Brix, and salinity measurements on finished products to confirm consistency with brand recipe standards.
●Monitor temperature control, shelf-life compliance, and product rotation (FIFO) across outlets and central kitchen.
●Support regulatory liaison with Thai FDA and local health authority requirements for food safety compliance.
c. Training & Capability Building
●Conduct hygiene and quality-control training for kitchen/production and service teams to improve product execution.
●Develop and maintain SOP documentation and training materials for QA-related modules.
●Provide input to the Service Ambassador Certification framework where hygiene/quality standards intersect with front-of-house service.
d. Cross-Market Coordination
●Liaise with Din Tai Fung Singapore's QA/food safety team to align Thailand's practices with the group's global standards.
●Support quality checks for new product or menu rollouts adapted for the Thailand market.
e. Reporting & Continuous Improvement
●Prepare and submit QA audit schedules, findings reports, and KPI dashboards in a timely manner.
●Recommend process improvements to reduce defect rate, improve compliance, and strengthen food safety culture.
●Perform other QA-related duties as assigned by the QA Manager or HRD.