รายละเอียดงาน- Oversee Last-Mile Delivery operation, to ensure orders delivered as schedule and service standard
- Collaborate with Business units: Store Operation, Shopping Online (SPO) as necessary to support Business growth
- Work with third- party logistics providers to align delivery processes, and ensure operation activities are met to business requirements- Set KPI and provide improvement plan for the efficiency, quality and cost- effectiveness
- Lead discussion on Last- mile delivery Performance and provide solutions for service improvement as monthly basis
- Prepare and manage budget for Last-miles operation, and report on cost effectiveness
- Review customer complaints or issues related to Last-mile deliveries, ensuring prompt resolution and maintaining customer satisfaction
- Billing clearance
- Support on data analytic for Annual bidding