รายละเอียดงาน1. Digital process and AI-driven improvement
Partner with commercial and store operations process owners to identify pain points, bottlenecks and root causes; design and implement process improvements to reduce manual work and recurring incidents
Recommend and implement automation tools, platforms and technology to drive store productivity and efficiency gains
Pilot and deploy AI and new technologies; explore automation solutions and collect ideas from store teams to build a continuous innovation culture
Measure impact of pilots and scale successful initiatives across the store network
2. Technology adoption, coordination and governance
Train and coach store associates and managers on new digital and AI tools; create SOPs and training materials; measure adoption and competency
Act as a single point of contact between BIC, Technology and Store Manager for store digital initiatives, from pilot/UAT through rollout, training, cutover, stabilization and handover
Track KPIs and the digital health dashboard; manage digital assets and documentation; ensure compliance, security and data integrity
Escalate key issues to GM, Technology ,and BIC and coordinate mitigation actions to ensure timely resolution
3.Store system ownership and technical support
Act as the store's single point of representation to Central IT on all system issues
Monitor business-critical store systems daily (POS, SCO, O2O, inventory, ESL, handheld) and raise availability or performance problems
Track escalated cases to closure on behalf of the store manager to ensure the issues resolved in timely manner