รายละเอียดงาน- Provide professional and timely customer service via website, social media platforms (e.g., Facebook, LINE), inbound and outbound calls, and email.
- Resolve customer inquiries, issues, and complaints efficiently, ensuring a positive experience.
- Coordinate directly with customers to gather information, confirm rental needs, and facilitate car booking inquiries.
- Communicate with car owners to confirm availability and rental terms.
- Check and verify car stock before finalizing any bookings to ensure real-time accuracy of vehicle availability.
- Coordinate with internal teams and car owners to manage fleet readiness.
- Prepare and maintain daily and monthly booking summaries and transaction logs.
- Generate detailed commission reports for car owners
คุณสมบัติผู้สมัคร - Bachelor’s degree in Business Administration, Communications, or related field.
- Minimum 2–3 years of experience in customer service, preferably in car rental, transportation, or e-commerce platforms.
- Strong interpersonal and communication skills (both verbal and written).
- Experience handling service via social media and call platforms.
- Good analytical and organizational skills with attention to detail.
- Proficiency in Microsoft Office (Excel, Word).
- Ability to work under pressure and handle multiple tasks efficiently.
- Service-minded, proactive, and solution-oriented.
- Able to work as shift
- Work location : Eazy Car Office (Sukhumvit Office - BTS Asoke)
วิธีการสมัครหน่วยงานสรรหาทรัพยากรบุคคลกลาง
Line: trgrecruit
E-mail: recruit@thairunggroup.co.th
Facebook: Thairung Partners Career
tiktok: trpcareer
สอบถามรายละเอียดเพิ่มเติมได้ที่
ฝ่ายทรัพยากรบุคคล โทร. 086-341-6772 , 086-945-1598
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สถานที่ปฏิบัติงานAs a Senior Customer Relations Officer, you will play a key role in ensuring a seamless rental experience for both car renters and car owners on Drivemate’s platform. You will manage customer interactions across multiple channels, oversee the booking process, verify car availability, and ensure accurate reporting. This position is critical in maintaining high customer satisfaction and operational excellence for both short-term and long-term rental services.
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