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บริษัท อุตสาหกรรมแป้งมันบ้านโป่ง จำกัด

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Apr 29, 2025

Export Customer Service Officer

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Khlong San, Bangkok

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Job Descriptions
Key Responsibilities 1. Export Documentation & Logistics Coordination -Prepare and verify all export documents (e.g., invoices, packing lists, bills of lading, certificates of origin, phytosanitary certificates). -Liaise with freight forwarders, shipping lines, and customs agents to ensure timely shipments. -Ensure compliance with international trade regulations (Incoterms, export controls, and destination country requirements). -Track shipments and update customers on delivery status. 2. Sales Transaction Support -Assist the sales team with order processing, contracts, and proforma invoices. -Coordinate with production, warehouse, and logistics teams to ensure on-time order fulfillment. -Handle customer inquiries regarding orders, pricing, and delivery schedules. 3. Payment & Collection Follow-Up -Monitor payment terms (LC, TT, DP) and ensure timely collection. -Follow up on overdue payments and resolve discrepancies with finance/customers. -Maintain records of transactions and update CRM/system databases. 4. Administrative Support -Assist with general office tasks (e.g., filing, scheduling, preparing reports). -Support the sales team with presentations, travel arrangements, and meeting coordination. -Maintain customer databases and ensure accurate records. 1.ปฏิบัติงานที่สำนักงานตึกKx.วันจันทร์-ศุกร์เวลา 09.00น.-18.00 น. 2.สามารถเดินทางไปโรงงานที่ อ.บ้านโป่ง จ.ราชบุรี และ โรงงานที่ อ.เลาขวัญ จ.กาญจนบุรี กรณีต้องพาลูกค้าไปเยี่ยมชมกระบวนการผลิตสินค้าได้
Qualifications
  1. Education: Bachelor’s degree in International Business, Logistics, Supply Chain, or related field.
  2. Age 30-40 Years
  3. Gender: Male - Female
  4. Experience: 2+ years in export documentation (e.g. invoice, packing list, BL, AWB, COO, etc), customer service, and international shipping and logistics procedures (preferably in food/agricultural commodities).
  5. Familiarity with LC (Letter of Credit) procedures, shipping terms (Incoterms 2020, FOB, CIF, EXW), customs clearance and regulations and export compliance.
  6. Proficiency in MS Office (Excel, Word, Outlook) and ERP/CRM systems.
  7. Attention to Detail: Accuracy in preparing documents and tracking orders.
  8. Communication Skills: Fluent in English (written/spoken), Ability to communicate professionally with overseas customers; additional languages (e.g., Mandarin, Arabic) are a plus.
  9. Customer Service and Problem-Solving Skills: Ability to resolve shipment delays, document discrepancies, or payment issues.
  10. Time Management: Handle multiple tasks under tight deadlines.
  11. Proactive & Organized: Takes initiative to prevent issues before they arise. Able to multitask under pressure.
  12. Patience & Diplomacy: Handles customer complaints professionally with a service-oriented mindset.
  13. Team Player: Collaborates with sales, logistics, and finance teams.
  14. Adaptability: Comfortable with routine tasks (admin) and dynamic challenges (export issues). Eager to learn new procedures.
  15. Good attitude and Service mind
BenefitsSee all Benefits.
How to apply
- สมัครผ่าน Jobthai - สมัครด้วยตนเองที่บริษัท - ส่งประวัติการทำงานมาที่อีเมล์ด้านล่าง
Contacts
ฝ่ายทรัพยากรบุคคล
บริษัท อุตสาหกรรมแป้งมันบ้านโป่ง จำกัด
109 ม.4
Boek Phrai Ban Pong Ratchaburi 70110
Tel. : 02-107-1516-7 ต่อ 108 ,129
Email : hrbanpong_06@trustmail.jobthai.com (Email for job application & inquiry)
Fax : 032-200-835
Website : http://www.banpong.co.th
Location
Bang Lamphu Lang Khlong San Bangkok
Application Methods
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