DHL eCommerce Solutions (Thailand) Co., Ltd.

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รับสมัครด่วน

Apr 26, 2024

Customer Service Supervisor (Call Center)

สถานที่ปฏิบัติงาน

BTS Phloen Chit

เงินเดือน

ไม่ระบุ

อัตรา

1 อัตรา

สมัครงาน

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Job Descriptions

- Lead Customer service team for both voice and non-voice. - Supervising a team of track and trace executives, handling track and trace activities handed over from contact center team. - Conduct regular meetings with operations on the operational service level and performance. - Manage and ensure contracted service level is maintained. - Driving effective problem solving for customers. - Identify improvements in the operations and set implementation timeline. - Solving problem shipments and provide for solutions within 24 hours. - Striving company's positive and professional image to external customers at all time. - Lead and monitor team to provide responsive and accurate feedback on shipments' track and trace for Domestic last-miles customers. Working Hours: Monday – Saturday (08:00 – 20:00)

Qualifications

Thai Nationality
Minimum 3 years of experience in a customer service or call center role or any related industry
Good customer service and interpersonal skills
Good knowledge of postal and courier industry
Good communication skills (English and Thai), spoken and written
Software skills (Word, Excel, PowerPoint, etc.)
Able to demonstrate highly achievement in previous customer service role (Advantage)