Job DescriptionsWorking Day and Time: Monday - Friday (08:30 - 17:00)
Location: Rama 4
Job Description
•Coordinate with customers via phone and email
•Follow up on documents for customs declaration preparation
•Prepare customs declaration and related documents for import-export customs clearance
•Book transport and shipping (vehicles and vessels)
oPrepare and send Booking Confirmation to customers
oPrepare and send Routing Order to agents
oPrepare Job Sheets and various documents for Sales and the Documentation Department (both import and export)
oCorrespond with agents and customers regarding general matters
•Prepare documents for various expenses, such as charges for Delivery Order (D/O) exchanges, tax advance payments, or others
•Follow up on documents for closing expenses, issuing Bills of Lading (B/L), and other necessary paperwork
•Perform other tasks assigned within the department
•Communicate with customers, transport providers, booking confirmation parties, and other involved parties as directed by management
•Identify and resolve daily operational issues and their root causes as requested
•Attend meetings to present or evaluate performance, and carry out other assigned tasks
•Coordinate with customers to provide information, collaborate with Sales to handle issues, and assist in solving urgent problems for customers