WKR Recruitment Co., Ltd.

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Aug 1, 2025

Customer Service (Shipping NVOCC)

Location

Khlong Toei, Bangkok

Salary

25,000 - 80,000 THB

Vacancies

English applications only.

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Job Descriptions

Customer Service (Junior/Supervisor/Assistant Manager) Location: Asok - Klong Toei, Thailand Salary: Officer Level 25,0000 and up to THB 80,000/month for Assistant Manager Level Work Mode: On-site, Full-Time Professional Experience: - Comprehensive experience in Customer Service within third-party logistics (3PL) environment - Minimum 1 year in shipping industry for Junior role - Minimum of 3 years of proven leadership experience at supervisory level or above in Customer Service or Logistics operations for Supervisor role - Demonstrated expertise in sea freight operations with freight forwarding company background preferred Technical Competencies: - Excellent proficiency in English language with reading, writing, and verbal communication abilities - Strong analytical skills with expertise in specialized software applications, particularly advanced Excel functions including pivot table analysis - Comprehensive understanding of export documentation and compliance requirements Personal Attributes: - Flexibility to undertake business travel and collaborate with international teams - Adaptability to work in overseas assignments when required Key Responsibilities: - Direct and supervise daily export cargo operations encompassing FCL, LCL, buyer consolidation services, and air freight shipments - Ensure seamless operational flow and maintain service excellence - Provide timely and accurate shipment status updates in accordance with customer Standard Operating Procedures (SOPs) and Key Performance Indicators (KPIs) - Maintain proactive communication with clients to exceed service expectations

Qualifications

Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or equivalent qualification in export-related field
Extensive background in sea freight operations with freight forwarding organizations
Complete functional expertise across all Customer Service responsibilities
In-depth knowledge of Full Container Load (FCL) and Less than Container Load (LCL) operations
Specialized experience in Buyer's Consolidation services and processes
Primary focus and expertise in sea export operations
Comprehensive experience in Customer Service within third-party logistics (3PL) environment
Minimum 3 years of proven leadership experience at supervisory level or above in Customer Service or Logistics operations for Supervisor role