Sasom Co., Ltd.

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รับสมัครด่วน

Jun 18, 2025

Head of Customer Service

Location

Phra Khanong, Bangkok

Salary

30,000 THB

Vacancies

Online Interview

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Job Descriptions

- Lead and manage a team of customer service representatives - Develop and implement customer service policies and procedures to ensure a high level of customer satisfaction - Monitor and analyze customer feedback to identify areas for improvement - Collaborate with cross-functional teams to resolve customer issues and ensure a seamless customer experience - Develop and implement training programs for the customer service team to continuously improve their skills and knowledge - Create and analyze performance metrics to measure the effectiveness of the customer service team - Stay up-to-date with industry trends and best practices and make recommendations for improvements

Qualifications

Bachelor's degree in Business Administration, Customer Service, or related field
Experience in a customer service management role
Proven track record of successfully leading a customer service team
Excellent communication skills, both written and verbal, with the ability to effectively communicate with all levels of the organization
Strong analytical and problem-solving skills
Ability to prioritize and manage multiple tasks in a fast-paced environment
Experience with customer service management tools such as Zendesk, Salesforce, etc. is a plus