Aug 1, 2025

CRM Specialist

Location

Pathum Wan, Bangkok

Salary

Based on experience

Vacancies

Online Interview

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Job Descriptions

- Coordinates work assignments for the Customer Service Representatives. - Serves as the contact point via call center or sometimes as a front line of Customer Service by answering phone calls, returning messages, and answering emails from complaint customers. - Monitors the customer concerned cases, escalates and troubleshooting its concern to relevant departments, recording and monitoring till the case can be closed. - Arranging the documents for submitting to management for sign approval and filing the completed documents away for future reference. - Communicates with the department of concern and customer to handle the customer concern issue and resolve problem. - Arranging weekly customer complain report with follow up and analyze.

Qualifications

Experience in call center / customer service, if have experience in handling OCPB case would be advantage.
Analysis skills
Communication clearly
Cross functional skill
Microsoft Office skill
English language skill