JobThai
Jul 18, 2025

Call Center Manager

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Din Daeng, Bangkok

salary iconSalary
salary icon30,000 - 50,000 THB
number of positions iconVacancies
number of positions icon1
online interview iconOnline Interview
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Job Descriptions
1. Customer Service Management – Oversee service quality to ensure compliance with client agreements (Service Level Agreement – SLA) and company standards. 2. Client Relationship Management – Act as the main liaison between the company and clients, ensuring operations align with client expectations. 3. Team Leadership – Manage recruitment, training, and development of staff to maintain high service standards. 4. Setting and Monitoring Key Performance Indicators (KPIs) – Track and report performance metrics to align with client goals. 5. Process Analysis and Improvement – Evaluate operational efficiency and recommend improvements for better service quality. 6. Technology and Systems Management – Oversee the implementation of CRM and call management systems to ensure seamless integration with client platforms. 7. Reporting and Performance Review Meetings – Provide detailed reports and insights on contact center performance to clients and executives. 8. Handling Operational Challenges – Address issues such as customer complaints and system-related problems in real-time. 9. Employee Development and Training – Create career development plans and conduct training programs to enhance staff skills.
Qualifications
  1. Male Female 30 - 45 years
  2. Work Experience – At least 5 years of experience in managing call centers or working in the outsource contact center industry.
  3. Communication Skills – Strong communication skills in both Thai and English
  4. Team Leadership – Proven ability to manage and develop teams for optimal service performance.
  5. Data Analysis – Ability to analyze and interpret key data to enhance operational efficiency.
  6. Technology Proficiency – Knowledge of CRM systems, call center software, and data analytics tools.
  7. Client Relationship Management – Strong negotiation skills and experience in managing client relationships
  8. Problem-Solving Skills – Ability to quickly assess and resolve operational challenges.
  9. Leadership Ability – Capable of motivating and leading a team toward achieving targets.
  10. Change Management – Adaptability and ability to implement strategic changes within the organization.
  11. Strategic Planning – Expertise in developing strategies to enhance service quality and operational effectiveness.
  12. "การพิจารณารับท่านเข้าทำงาน ธนาคารมีความจำเป็นต้องเก็บรวบรวมข้อมูลส่วนบุคคลเกี่ยวกับประวัติอาชญากรรมของท่าน เพื่อวัตถุประสงค์ในการตรวจสอบคุณสมบัติหรือลักษณะต้องห้ามรวมถึงพิจารณาความเหมาะสมของท่านในการเข้าทำงาน"
How to apply
- สมัครผ่าน Email - สมัครด้วยตนเอง
Contacts
คุณศรัณย์ญา สดสวย, คุณกมล อยู่มั่นธรรมมา
ธนาคารไทยเครดิต จำกัด (มหาชน) / Thai Credit Bank Public Company Limited
121/77 อาคารอาร์ เอส ชั้น26 ถนนรัชดาภิเษก
Din Daeng Din Daeng Bangkok 10400
Tel. : 080-088-5082
Email : tcrbank_hr_238@trustmail.jobthai.com (Email for job application & inquiry)
Location
Din Daeng Din Daeng Bangkok
Directions
MRT ศูนย์วัฒนธรรม ทางออกที่4
Application Methods
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