บริษัท แคร์เน็ต อินเตอร์เนชั่นแนล จำกัด

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Aug 1, 2025

Engineer 1st Level for Ops NOC Transport

Location

Huai Khwang, Bangkok

Salary

25,000 - 40,000 THB

Vacancies

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Job Descriptions

- 1st Level Alarm Monitoring of Transport Multivendor (Huawei/Cisco/Nokia/Juniper/F5/Extreme/Palo Alto etc) equipment (IPRAN/IPCore {Router/Switches/Firewall}/Microwave/DWDM/Wifi/SDH/ISP) Network - Coordination, support, management, and execution of 1st Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels - Communicate with Field, 3PP and 2nd Line Support (Local & Remote(GSC)) - Perform 1st troubleshooting and/or escalate to 2nd line support. - Monitor (detection), Create trouble ticketing, escalation and follow up until the problem resolved - Cacti Handling - EOE Event management - EOE Incident management - Constantly monitoring Service availability & performance. Machines guided by humans who intervene for exceptions. - Constantly monitors the EoE machine systems, data & the different models that support delivery of Services. - Mobilizes corrective actions, does impact analysis & invokes contingency plans. - Provides fast response technical capability that supports the running of the Services. - Performs Service exception Mgmt, initial analysis & triggers corrective actions. - Includes issue diagnosis, routine resource fulfillment & Field technical assistance center & optimization activities. - Support Call Center for customer complaint handling - Handover and Incident Report - Operational KPI SLA & Response Time - Support to Incident and Shift Manager

Qualifications

Experience: Minimum 2-4 years in Telecommunication under Transport Equipment (IPRAN/IPCore/Microwave/DWDM/Wifi/ISP) Multivendor (Huawei/Cisco/Nokia/Juniper/F5/Extreme/Palo Alto etc)
Education: Bachelor/masters degree in ECE/Electrical/Computer Science/Electrical/ Telecommunication/ Computer Engineering
Work in NOC Monitoring Shift (12 hours/shift) Day & Night Shift
Knowledge of 2G, 3G, 4G,5G and new technology telecom network
Knowledge of MS Team and MS Office
Skills set of multivendor Transport (Huawei/Cisco/Nokia/Juniper/F5/Extreme/Palo Alto etc) equipment (IPRAN/IPCore{Router/Switches/Firewall}/Microwave/DWDM/Wifi/SDH/ISP)
Customer Complaint Handling related to Wifi & Transport Network
Knowledge of EOE Event Management, Incident Management, Access Management and Operational Process
Basic knowledge of RAN Multivendor (Ericsson/Huawei/Nokia) Network
Basic knowledge of IP Network (OSI Model)
Knowledge of CACTI Handling
Good English communication (Written and Verbal)